Director of People & Culture

Location Information

Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.

Key Responsibilities

As the Head of Human Resources for our largest operating division, FiveStar Senior Living, you will serve as the primary strategic HR business partner for the COO and Sr. Operations Leaders related to all aspects of the talent lifecycle. This leader will be responsible for leading and developing a team who can develop and execute a holistic and integrated people strategy that delivers on established KPI’s within the following areas: Talent Acquisition/Staffing; Retention and Engagement; Team Member Value Proposition Activation; Workforce Planning; Career Development/Progression; Team Member Relations (Investigations, Labor Compliance and Performance counseling); Business Unit Organizational Health

We offer a fully flexible workplace- you can work from home, our home office,in one of our communities- or any combination!

About the People & Culture Team

We’re a team of mission-driven individuals with a hunger for purposeful innovation and making a difference in the lives of others. We keep our values of People First, Trust Matters, Moving Forward and Passion for Life at the center of what we do and who it serves- our people. We welcome diversity of backgrounds, ideas and life experiences. At AlerisLife and our Operating Divisions you’ll find a dedication to one another that’s profound, where everyone plays a role in the success of others. What’s more, we have a respect for the commitments we all have outside of work-and the trust and flexibility to attend to them.

About you…

• Purpose and Meaning – You have an authentic connection to our vision and mission that helps you advance our culture.
• You elevate others to excellence – You have experience coaching and developing a team and leading through vision and values.
• You can juggle a lot – Fast is as slow as we go- you thrive managing multiple priorities, projects and competing demands. You will carry your own requisitions while leading strategy.
• You have expertise talent acquisition- you come with solid experience in building recruiting and staffing teams to deliver for current and future workforce needs.
• Influence & Collaboration is your superpower- your observation & influencing skills can be used to provide leaders with candid observations which allows you to build trusting partnerships and influence leaders at all levels to clearly understand their roles, business impacts & needs.
• You are accountable – to our people, to our leaders and to our brand(s). You have no problem advocating for the people experience to senior leaders as good business.

Lead & Shape Strategy

• The HR Director, in partnership with Operations Leadership and CPO creates and implements the overarching people strategies for the brand.
• Partners with centers of excellence leaders to ensure strategies and services align with the needs and outcomes aligned with the field talent strategy.
• Develop a scalable HR and Recruiting operating model and approach to align with, and drive, business results.
• Influence and lead the creation and execution of a multi-year Sr. Living people strategy that includes robust Recruiting and Staffing, Learning and Development, Engagement & Retention and Succession/Workforce planning strategies and plans.
• Partner closely with Corporate Operations on implementation and sustainment of people initiatives.
• Oversee the Team member experience- developing strategies around our practices, programs and decision making to drive a high-level of engagement and ability and commitment to delivering results.
• Provide thought leadership to team on HR best practices that will drive a strong team member value proposition and results in a competitive advantage for the brand.
• Represent a strong point of view linked to operational efficiencies and HR/TA operating model.
• Develop, track, and analyze HR/TA metrics to implement continuous improvement of strategies and SLA’s

Deliver on Recruitment Activities

• Partner with internal business leaders to anticipate, understand and address talent acquisition requirements and priorities based on historical data and trends and develops plans to meet needs.
• Lead the development and design of hiring practices and support materials to ensure we hire the right skill sets and talent that is aligned with our values/culture.
• Develop an effective pipeline & sourcing strategy using a combination of talent branding, external search, direct sourcing, online postings, referrals, social media, internal talent mining and other relevant methods
• Responsible for effective execution and managing end to end recruiting process to achieve or exceed service level standards.
• Ensure TA Team is appropriately resourced and trained to achieve hiring targets, while meeting or exceeding performance indicators for customer service and efficiency.
• Ensure compliance with all applicable federal, country, state, and local laws around all recruitment processes.
• Lead and/or participate in special projects and recruiting initiatives as needed.

HR Service Delivery

• Leads team to develop and/or implement programs, processes and initiatives that embed AlerisLife values, behaviors and standards into everything we do.
• Ensures team members are trained, developed, motivated and able to use all effective tools and resources available to drive the business and enable efficiency and scale.
• Assess organization effectiveness, systems and process to identify areas of opportunity; define and lead solutions.
• Take an active role in supporting team to resolve escalated ER issues and developing strategies to mitigate go forward, as needed.
• Leverage the power of the field HR team to develop and execute consistent recruitment, development and succession planning processes, programs and standards across the brand.
• Responsible for hiring and developing promotable talent within Field and HR team.
• Oversee and drive the focus on leadership coaching, accountability and capability at all levels of the Field organization.

Key Experiences….

• Minimum 7-10 years broad Human Resources generalist and Talent Acquisition experience including at least one senior HR generalist or Talent Acquisition role and preferably in a field organization
• High level of comfort with most HR disciplines (compensation, TA, benefits, OD, operations, ER)
• Strong problem solving by proactively driving results and being solution oriented
• Experience with current practices in workforce planning and volume staffing and hiring models
• Ability to navigate complex organizational situations to drive results
• Ability to use MS Word, PowerPoint, Excel, HRIS, ATS and Outlook
• Demonstrated excellent communication/presentation skills to all audience levels.

Preferred Education:

• Four year college degree preferred

Travel Requirements:

• Ability to travel 30% of time- including overnights
• Ability to work a flexible schedule to meet the needs of the business, including some nights, weekends and holidays

Shift/Hours

Daytime

Our Core Values

• We Put People First
• We Act With Integrity
• We Mind the Business
• We Listen, Then Act Decisively
• We Work to be Our Best

Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. We are approximately 10,000 team members serving in 29 states as well as our corporate AlerisLife headquarters located outside of Boston. Together, we’re assembling a suite of best-in-class products and services to inspire joyful living in a growing range of settings.

About Five Star

The Five Star Senior Living division includes independent living, assisted living and Alzheimer's/memory care communities across the United States. When you join Five Star, you become part of a family where you’ll be supported in your efforts, offered guidance in your career and celebrated for your unique talents. We’re a team of dedicated professionals who make it possible for older adults to live their healthiest, happiest and most fulfilling lives. We hope you can join us and be part of an amazing team!

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

Vaccine Requirements
Please note that AlerisLife and its subsidiaries require COVID-19 vaccination and/or proof of COVID-19 vaccination for all employees as a condition of employment, subject to medical, religious or other accommodations or exemptions required by law. We believe this requirement is vital to keeping everyone at AlerisLife and in our communities safe. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager.