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Floating Executive Director

in Greensboro, NC

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Job Description Job Attributes+

  • Job ID

    959447

  • Req ID

    96233BR

  • Job Category

    Operations

  • Career Area

    Corporate & Regional

  • Job Type

    Full-Time

  • Job Location

    Five Star Senior Living - North Carolina
    3896 North Elm St.
    Greensboro, NC 27455

Key Responsibilities

The Executive Director is responsible for providing comprehensive leadership for a senior living community in operational management, goal setting and long-term growth. The Executive Director leads a team of employees with a positive, open-door atmosphere and effective communication, leading by example and ensuring outstanding attention to detail in resident care and wellbeing. The ED is accountable for staff management, development and engagement, resident and family satisfaction, resident occupancy levels, regulatory and budget compliance, and sales and marketing activities in order to meet or exceed occupancy and revenue targets. The Executive Director actively promotes Five Star’s mission, philosophies and values in all daily interactions with employees, residents and families. The Floating Executive Director is able to travel extensively on assignment throughout the region.

Responsibilities:

  • Partners with regional, divisional and corporate leadership on short and long term planning for the community, including supporting and implementation of change management initiatives.
  • Responsible for hiring, training, coaching, developing and motivating employees across all functional areas, while providing regular performance feedback.
  • Ensures sounds fiscal management of the community through the development, management and adherence to the budget; completion of timely, accurate and comprehensive fiscal reports; approval of capital expenditures; ensures the collection of rents and other monies due; and ensures the submission of payments to corporate AP
  • Ensures that employees are hired and screened in line with company policy and regulatory compliance requirements.
  • Enhances and drives resident and engagement and retention.
  • Partners and consults with regional and divisional Human Resources regarding employee related matters including performance, disciplinary and termination matters to align with Five Star policies.
  • Assess and manage staffing levels appropriate to occupancy to ensure needs of community and residents are met while adhering to budgetary requirements / fiscal health of the community.
  • Ensures compliance with state and federal regulations applicable to the facility and works with department heads or corporate legal as needed.
  • Ensures compliance with all regulatory agencies governing the community by continually monitoring the operation of each service area and making changes as needed.
  • Ensures a positive resident experience by building relationships with residents and setting exceptional standards for team performance.
  • Fosters a smooth functioning, efficient operation through the timely and effective resolution of grievances from residents, families and/or staff.
  • Prepares and presents reports as required by regulatory agencies and the Five Star corporate
  • Serves as a key partner in driving sales and occupancy in the community; in smaller communities may be directly accountable for sales activities; partners with Regional Sales and Marketing Directors to understand competitive environment and drive sales.
  • Keeps Regional Director of Operations informed of activities, needs and problems.
  • Responsible for monitoring building and facilities needs to ensure safety and a pleasant living experience for residents.
  • Performs other duties as assigned by the Regional Director of Operations.

Skill, Ability and Knowledge

  • Passion for working with seniors,
  • Bachelor’s degree and Administrator’s license/certification per state requirements.
  • Prior experience as a General Manager, Executive Director or Administrator within the health care industry.
  • Demonstrated management experience with direct supervision of a team of at least 10, including hiring, coaching, performance management, and daily operations supervision.
  • Demonstrated financial acumen, including deep familiarity with financial reporting, P&L statements, labor modeling and controlling EBITDA.
  • Experience in sales and marketing, identifying and building local relationships to drive business.
  • Excellent written and verbal communication skills and the ability to facilitate small group presentations.
  • Proven ability to effectively handle multiple priorities.
  • Ability to travel weekly up to 100% of the time.
  • Computer proficiency, especially Microsoft Excel, Word, and Adobe Acrobat.

Competencies

  • Resident Experience
  • Community Leadership
  • Financial Management
  • Occupancy Management
  • Team Management

This job description represents an overview of some of the responsibilities that are essential to the function and qualifications of the position. This job description is not intended to be, nor is it, an exhaustive list of all of the responsibilities required.

Shift/Hours

Daytime

Our Core Values

  • We Put People First
  • We Act With Integrity
  • We Mind the Business
  • We Listen, Then Act Decisively
  • We Work to be Our Best

About Five Star

Five Star Senior Living Inc., a national healthcare and senior living provider headquartered in Newton, Massachusetts, proudly offers the highest quality service and care with the warmth and hospitality of home. Founded in 2000, Five Star has two major operating division: Five Star Senior Living and AGEILITY Physical Therapy Solutions.

The Five Star Senior Living division includes more than 280 Independent Living, Assisted Living, Alzheimer's/Memory Care, Healthcare Centers with Skilled Nursing & Rehabilitation and Continuing Care Retirement Communities. With communities in over 30 states and more than 25,000 team members, Five Star is committed to maximizing our residents' independence and enhancing their lifestyles.

The Ageility division provides both inpatient and outpatient services to over 150 communities. These services are provided both within Five Star and to customers externally. We offer Physical, Occupational and Speech Therapy Services. Our specialty programs includes our Step up to Stop falls Program, "Connections" our memory care therapy program, and our executive functioning program that focuses on cognitive strategies aimed at keeping our residents independent in areas such as medication management and house hold functions.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

JOB LOCATION

3896 North Elm St.
Greensboro, NC  27455

Perks & Benefits

  • Health
    Health
  • Dental
    Dental
  • Vision
    Vision
  • Life Insurance
    Life Insurance
  • Voluntary Insurance
    Voluntary Insurance
  • PTO
    PTO
  • Tuition
    Tuition
  • 401K Retirement Savings Plan
    401K Retirement Savings Plan
  • Medical and Dependent Care FSA
    Medical and Dependent Care FSA

Saved Jobs

    HEAR FROM OUR TEAM MEMBERS

    I have only been at Five Star for a short while, but I have not regretted that decision. The staff is friendly, and I fell in love with my residents from the moment I first walked in. Five Star recognizes each of their employees' unique abilities and helps promote growth. Thanks for having me at Five Star.

    It is a great feeling knowing I am surrounded at Five Star by professionals who have the same high ethical standards that I hold myself to. We work together to resolve concerns and to plan for the future of the company, my community and my professional development.

    I have been working for Five Star at the Remington Club for thirteen years. As a nurse, I appreciate their core values and commitment to excellence. Five Star sets itself apart by their standards. I am happy to be a part of such a wonderful organization.

    I have been in the aging services field for 16 years and feel very fortunate to be affiliated with one of the leaders in the Senior Housing industry. The amount support and resources available is unsurpassed. I appreciate the experience, knowledge, and caliber of my superiors and colleagues. I love what I do and am proud to represent 5 Star.

    I have had the pleasure of working for Five Star Senior Living Inc. for the past 13 years, and I have enjoyed the educational experiences and the opportunity for advancement. I started my career as an Executive Director and I have most recently been promoted to Divisional Vice President. I love the fact that we put people first and encourage our team members to grow. There is a unique spirit of advancement from within the company. I am so happy to be a part of this great organization!

    PAMELA SILVERIO, RN, BSN Director of Nursing for Remington Club
    PAMELA SILVERIO
    RN, BSN Director of Nursing for Remington Club
    DONNA M.BELL, Executive Director at Brandon Woods in Lawrence
    DONNA M.BELL
    Executive Director at Brandon Woods in Lawrence
    RAQUEL MATHEWS, Resident Service Director for Remington Club
    RAQUEL MATHEWS
    Resident Service Director for Remington Club
    KRISTEN KEARNAGHAN, Executive Director for Remington Club
    KRISTEN KEARNAGHAN
    Executive Director for Remington Club
    MELINDA SKIRVIN, Divisional Vice President, Eastern Division
    MELINDA SKIRVIN
    Divisional Vice President, Eastern Division
    Five Star Senior Living is an EEO Affirmative Action Employer. Learn more

    EEOC

    Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

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