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A place where
you can advance

Others & Yourself

Role:

Receptionist

Location:

Forwood Manor
1912 Marsh Road
Wilmington, DE  19810

Job Attributes:

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  • Job ID

    1202734

  • Req ID

    126140BR

  • Job Category

    Administrative

  • Career Area

    Community Careers

  • Job Type

    Full-Time

  • Work Shift

    Daytime

  • Job Location

    1912 Marsh Road
    Wilmington, DE  19810

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

A Receptionist in our community provides a welcoming atmosphere for everyone who enters. In addition to greeting guests, vendors, or anyone arriving, a Receptionist is responsible for maintaining visitor logs and communicating with visitors and those they are looking to visit with. A Receptionist will also answer calls, route phone calls, provide information about the community, and assist with all inquiries made. A Receptionist is the first face people see entering our community and has the privilege of setting the tone for every visit.

What You’ll Do

Engagement

  • Initiate a welcome and inviting greeting for everyone in the community
  • Determine a guest/visitors need(s) quickly and direct them where to go
  • Answer phone calls or emails professionally and in a timely manner

Communication

  • Provide details about guests, their visitation, the community and safety precautions during their visit
  • Ensure visitor logs, ID badges, and any security measures are followed by anyone within the community
  • Escalate issues, minor or urgent, to those who need to know.

What You’ll Bring

Experience & Education

  • High School Diploma or equivalent preferred
  • 1-year experience as a receptionist or similar, in a call-center, or administrative environment
  • Familiarity with Microsoft Office Suite, ability to create and organize documents

Resourcefulness

  • Proven ability to take initiative with tasks, especially with safety and sanitation
  • Compassion and caring nature, showing a strong desire to provide comfort to guests/residents
  • Working effectiveness for organization, with supplies, work areas, files and electronic files.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

  • Comprehensive Medical/Dental/Vision
  • 401k + Match
  • Competitive PTO
  • Life, Disability & other supplemental benefits
  • Professional Development Funds
  • Wellness Coaching & Personal Support Benefits
  • Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

  • Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
  • Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
  • Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
  • Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
  • Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

More than just a place to work
this is a place to

Thrive
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    I am encouraged

    to bring forward fresh thinking that enhances how we work, serve, and live.

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    I am empowered

    to further my own mental, physical, and emotional wellbeing — feeling energized for life and work.

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    I am motivated

    by a shared desire to make a difference daily — at work, at home, and in the community.

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    I am inspired

    by the opportunity to grow personally and professionally, each and every day.

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    I am supported

    to build nurturing relationships with my customers, co-workers, community, and loved ones.

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