Press ENTER to skip to the Job Description Press ENTER to skip to start the apply process

Salesforce Marketing Cloud Administrator

in Newton, MA

Apply Now

Job Description Job Attributes+

  • Job ID

    1034297

  • Req ID

    105147BR

  • Job Category

    Sales Marketing

  • Career Area

    Corporate & Regional

  • Job Type

    Full-Time

  • Job Location

    AlerisLife Inc
    400 Centre Street
    Newton, MA 02458

Location Information

Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.

We offer a fully flexible workplace – you can work from home, our home office, in one of our communities – or any combination.

Key Responsibilities

Summary:

Five Star Senior Living is seeking a Salesforce Marketing Cloud Administrator to be an integral member of our newly re-imagined and growing marketing team. The administrator will work closely with the marketing team and business divisions and be responsible for building customer journeys within Salesforce and Marketing Cloud while optimizing Marketing Cloud’s automation tools for various digital marketing channels. The successful candidate will have a record of success in executing campaigns leveraging marketing analytics from the Salesforce Marketing Cloud and Sales Cloud.

Responsibilities:

  • Support the enterprise-wide implementation of Marketing Cloud
  • Provide technical leadership and system oversight to ensure system stability and integrity for the Marketing Cloud instance
  • Act as the subject matter expert on marketing automation responsible for maintenance and enhancements
  • Create complicated, multi-touch customer journeys to deliver on business goals
  • Create automated and integrated marketing campaigns using automation studio, data extensions and Audience Builder
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce Marketing Cloud functionality
  • Manage and adjust Marketing campaigns to ensure they are delivering against targets
  • Provide support and act as point of escalation for teams using Marketing Cloud
  • Handle administrative functions, including development of reports and dashboards, workflows and other routine tasks
  • Interface directly with customers, team members, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options
  • Proactively suggest process and system improvements to drive more value from the Marketing Cloud solution
  • Create and maintain a comprehensive library of documentation (functional and non-functional) and publish to end users for access and viewing
  • Partnering with IT, manage updates to Marketing Cloud and system maintenance procedures on a periodic basis to remain compliant with standards

Requirements:

  • Excellent Marketing Cloud skills, as well as communication and customer service skills, are required to be successful in this position.
  • Exceptional project management skills with ability to manage demanding deadlines, handle and prioritize simultaneous requests, and manage multiple stakeholders’ deliverables and expectations.
  • Experienced in hands-on design, prototyping, development, configurations, testing and other implementation activities
  • Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to other technical staff members as well as non-technical members of the organization
  • Strategic thinking
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
  • 5+ years email and digital marketing experience
  • 2+ years of experience as a Marketing Cloud administrator
  • Salesforce.com Admin (ADM201 and ADM211) and/or Salesforce Marketing Cloud Consultant certification preferred; other Salesforce certifications a plus
  • Datorama and Domo experience a plus

Shift/Hours

Daytime

Our Core Values

  • We Put People First
  • We Act With Integrity
  • We Mind the Business
  • We Listen, Then Act Decisively
  • We Work to be Our Best


Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. We are approximately 10,000 team members serving in 29 states as well as our corporate AlerisLife headquarters located outside of Boston. Together, we’re assembling a suite of best-in-class products and services to inspire joyful living in a growing range of settings.


About Five Star

The Five Star Senior Living division includes independent living, assisted living and Alzheimer's/memory care communities across the United States. When you join Five Star, you become part of a family where you’ll be supported in your efforts, offered guidance in your career and celebrated for your unique talents. We’re a team of dedicated professionals who make it possible for older adults to live their healthiest, happiest and most fulfilling lives. We hope you can join us and be part of an amazing team!


EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

JOB LOCATION

400 Centre Street
Newton, MA  02458

Perks & Benefits

  • Health
    Health
  • Dental
    Dental
  • Vision
    Vision
  • Life Insurance
    Life Insurance
  • Voluntary Insurance
    Voluntary Insurance
  • PTO
    PTO
  • Tuition
    Tuition
  • 401K Retirement Savings Plan
    401K Retirement Savings Plan
  • Medical and Dependent Care FSA
    Medical and Dependent Care FSA

Saved Jobs

    HEAR FROM OUR TEAM MEMBERS

    I have only been at Five Star for a short while, but I have not regretted that decision. The staff is friendly, and I fell in love with my residents from the moment I first walked in. Five Star recognizes each of their employees' unique abilities and helps promote growth. Thanks for having me at Five Star.

    It is a great feeling knowing I am surrounded at Five Star by professionals who have the same high ethical standards that I hold myself to. We work together to resolve concerns and to plan for the future of the company, my community and my professional development.

    I have been working for Five Star at the Remington Club for thirteen years. As a nurse, I appreciate their core values and commitment to excellence. Five Star sets itself apart by their standards. I am happy to be a part of such a wonderful organization.

    I have been in the aging services field for 16 years and feel very fortunate to be affiliated with one of the leaders in the Senior Housing industry. The amount support and resources available is unsurpassed. I appreciate the experience, knowledge, and caliber of my superiors and colleagues. I love what I do and am proud to represent 5 Star.

    I have had the pleasure of working for Five Star Senior Living Inc. for the past 13 years, and I have enjoyed the educational experiences and the opportunity for advancement. I started my career as an Executive Director and I have most recently been promoted to Divisional Vice President. I love the fact that we put people first and encourage our team members to grow. There is a unique spirit of advancement from within the company. I am so happy to be a part of this great organization!

    PAMELA SILVERIO, RN, BSN Director of Nursing for Remington Club
    PAMELA SILVERIO
    RN, BSN Director of Nursing for Remington Club
    DONNA M.BELL, Executive Director at Brandon Woods in Lawrence
    DONNA M.BELL
    Executive Director at Brandon Woods in Lawrence
    RAQUEL MATHEWS, Resident Service Director for Remington Club
    RAQUEL MATHEWS
    Resident Service Director for Remington Club
    KRISTEN KEARNAGHAN, Executive Director for Remington Club
    KRISTEN KEARNAGHAN
    Executive Director for Remington Club
    MELINDA SKIRVIN, Divisional Vice President, Eastern Division
    MELINDA SKIRVIN
    Divisional Vice President, Eastern Division
    Five Star Senior Living is an EEO Affirmative Action Employer. Learn more

    EEOC

    Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

    Have you been displaced from your job due to the impact of Covid-19? X Close

    We are hiring caregivers, cooks, dishwashers, housekeepers, servers, dietary aides, resident assistants, CNAs, LPNs, RNs, PTs, OTs, SLPs, PRNs and more. Click here to find opportunities in your local area. We offer competitive pay and flexible schedules.