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Senior Manager of People Ops Continuous Improvement

in Newton, MA

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Job Description Job Attributes+

  • Job ID

    1135560

  • Req ID

    116660BR

  • Job Category

    Human Resources

  • Career Area

    Corporate & Regional

  • Job Type

    Full-Time

  • Job Location

    AlerisLife Inc
    255 Washington Street
    Newton, MA 02458

Location Information

Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.

Key Responsibilities

Work With Purpose

At AlerisLife we’re dedicated to advancing the lives of all we serve - from our residents to each and every one of our team members. With a mission-driven mindset and a desire to make a difference in the lives of others, our team members enjoy a work culture that is uniquely supportive of their professional and personal lives. A place where they can advance others, and themselves.

The Opportunity

Develops and implements a People & Culture operations strategy for the Sr. Living Division that contributes to success by driving efficient, compliant, streamlined, and productive processes and tools that advance the company’s mission and strategic objectives. Provides strong leadership in HR Operations, Compliance, and Employee Services with a focus on developing field leadership. Aligns HR operational and support services to be compliant and anticipate and exceed the needs of the business units and other projects. Administers all people policies & procedures for the organization.

What You’ll Do

Business Strategy Activation/Ops Excellence

  • Lead complex talent operations projects with well-defined timelines, deliverables, and end-to-end project management.
  • Streamline talent documentation, audits and retention policies.
  • Champion, and advocate the core team member lifecycle programs, collects & shares best practices and lead the way for the adoption of processes and systems.
  • Stay current with innovative HR practices and informed on what other best-in class companies are doing to improve operations effectiveness as well as local and regional compliance requirements to ensure alignment of operational service delivery and processes.
  • Recognize and respond to emerging trends which will capitalize on innovative transformative opportunities to meet the expectations of internal & external stakeholders.
  • Recommend new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed at the site level
  • Serve as the project manager for multiple initiatives and cross functional projects simultaneously.
  • Partner closely with Legal, IT, COEs, HRBPs and Operations teams for the delivery of all policies, programs, and tasks across the region. Partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.

Policy Design, Documentation, and Communication

  • Ensure legal compliance by monitoring and implementing applicable HR requirements. Participation in audits and driving resolutions to subsequent findings; creating proactive measures to address issues identified within audits.
  • Maintain management guidelines by preparing, updating, and recommending HR policies and procedures
  • Ensure system processes are well documented, regularly updated and communicated.
  • Establish and maintain employee records, department records, and reports; recommend new approaches, policies, and procedures to continually improve the efficiency of department functions.

Talent Management

  • Provide support and input on workforce planning, succession planning and quarterly business reviews.
  • Drive efficiencies within employee recruiting, hiring, and onboarding experience and processes
  • Owns HR-related learning and development programs and provides requirements for other training initiatives within the organization, including assessing learning and development needs, maintaining records of activities, and establishing training metrics and KPIs to track and communicate the effectiveness of learning and development programs.
  • Implements strategies and processes in partnership with COE’s to improve employee performance to deliver a competitive advantage

What You’ll Bring
  • Bachelor’s Degree and/or minimum 5 years’ experience in employee relations, investigations, employment law, and disciplinary actions
  • Knowledge of federal, state and local laws, statutes, which govern employment policies and practices
  • Thorough understanding and application of internal and external HR principles, concepts, practices and standards
  • Experience successfully implementing programs across geographically distributed teams
  • Ability to build strong working relationships across all levels of the organization, including remote areas
  • Excellent planning, organization and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment
  • Outstanding written and verbal communication skills; must be an articulate and persuasive communicator
  • Ability to objectively coach employees and management through complex, difficult, and emotional issues
  • Strong business acumen and the ability to influence stakeholders
  • Hires and retains talent that is aligned to the goals and mission of the organization
  • Builds strong collaborative teams and leads our values by example.
  • Establishes clear goals and expectations for team that advance organizational goals.
  • Provides constructive feedback to reinforce positive behaviors and redirect team members as needed.
  • Encourages open dialogue with team members about growth and development opportunities to help them reach their full potential.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
  • Comprehensive Medical/Dental/Vision
  • 401k + Match
  • Bonus Opportunity
  • Competitive PTO, Sick & Holidays
  • Life, Disability & other supplemental benefits
  • Flexible Workplace
  • Professional Development Funds
  • Wellness Coaching & Personal Support Benefits
  • Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our passion and commitment.
  • Purpose and Meaning – You have an authentic connection our vision of a world in which the quality of life is ageless, and a desire to advance our culture and keep People First at all times.
  • Advancing Others – You advance others, supporting their continuous growth and enabling their achievements. You get it – positive team experiences lead to incredible customer moments.
  • You Are Accountable – To our team, our customers and our brand(s). You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
  • Operational Excellence – You encourage a mindset of continuous improvement, respect ideas from everywhere, and empower others to elevate how and what we deliver for our customers and each other.
  • Let’s Do This – Fast is as slow as we go! You thrive with a focus on the here-and-now, while managing multiple priorities, projects and competing demands, helping others anticipate and embrace what’s next.






Shift/Hours

Daytime

Our Core Values

  • We Put People First
  • We Act With Integrity
  • We Mind the Business
  • We Listen, Then Act Decisively
  • We Work to be Our Best


Five Star Senior Living and Ageility are operating divisions of AlerisLife, a provider of an evolving portfolio of residential and lifestyle services to older adults who want to live life to the fullest. We are approximately 10,000 team members serving in 29 states as well as our corporate AlerisLife headquarters located outside of Boston. Together, we’re assembling a suite of best-in-class products and services to inspire joyful living in a growing range of settings.


About Five Star

The Five Star Senior Living division includes independent living, assisted living and Alzheimer's/memory care communities across the United States. When you join Five Star, you become part of a family where you’ll be supported in your efforts, offered guidance in your career and celebrated for your unique talents. We’re a team of dedicated professionals who make it possible for older adults to live their healthiest, happiest and most fulfilling lives. We hope you can join us and be part of an amazing team!


EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

JOB LOCATION

255 Washington Street
Newton, MA  02458

Perks & Benefits

  • Health
    Health
  • Dental
    Dental
  • Vision
    Vision
  • Life Insurance
    Life Insurance
  • Voluntary Insurance
    Voluntary Insurance
  • PTO
    PTO
  • Tuition
    Tuition
  • 401K Retirement Savings Plan
    401K Retirement Savings Plan
  • Medical and Dependent Care FSA
    Medical and Dependent Care FSA

Saved Jobs

    HEAR FROM OUR TEAM MEMBERS

    I have only been at Five Star for a short while, but I have not regretted that decision. The staff is friendly, and I fell in love with my residents from the moment I first walked in. Five Star recognizes each of their employees' unique abilities and helps promote growth. Thanks for having me at Five Star.

    It is a great feeling knowing I am surrounded at Five Star by professionals who have the same high ethical standards that I hold myself to. We work together to resolve concerns and to plan for the future of the company, my community and my professional development.

    I have been working for Five Star at the Remington Club for thirteen years. As a nurse, I appreciate their core values and commitment to excellence. Five Star sets itself apart by their standards. I am happy to be a part of such a wonderful organization.

    I have been in the aging services field for 16 years and feel very fortunate to be affiliated with one of the leaders in the Senior Housing industry. The amount support and resources available is unsurpassed. I appreciate the experience, knowledge, and caliber of my superiors and colleagues. I love what I do and am proud to represent 5 Star.

    I have had the pleasure of working for Five Star Senior Living Inc. for the past 13 years, and I have enjoyed the educational experiences and the opportunity for advancement. I started my career as an Executive Director and I have most recently been promoted to Divisional Vice President. I love the fact that we put people first and encourage our team members to grow. There is a unique spirit of advancement from within the company. I am so happy to be a part of this great organization!

    PAMELA SILVERIO, RN, BSN Director of Nursing for Remington Club
    PAMELA SILVERIO
    RN, BSN Director of Nursing for Remington Club
    DONNA M.BELL, Executive Director at Brandon Woods in Lawrence
    DONNA M.BELL
    Executive Director at Brandon Woods in Lawrence
    RAQUEL MATHEWS, Resident Service Director for Remington Club
    RAQUEL MATHEWS
    Resident Service Director for Remington Club
    KRISTEN KEARNAGHAN, Executive Director for Remington Club
    KRISTEN KEARNAGHAN
    Executive Director for Remington Club
    MELINDA SKIRVIN, Divisional Vice President, Eastern Division
    MELINDA SKIRVIN
    Divisional Vice President, Eastern Division
    Five Star Senior Living is an EEO Affirmative Action Employer. Learn more

    EEOC

    Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

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