Housekeeping Manager

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity:

The Housekeeping Manager is responsible for overseeing all aspects of housekeeping and laundry operations to ensure a clean, safe, and welcoming environment for our residents. This position will lead a team of housekeeping staff, manage inventory, and collaborate closely with other departments to deliver outstanding service.

What You’ll Do

• Supervise, coach, and develop housekeeping staff, providing regular feedback and conducting performance reviews.
• Conduct daily walkthroughs to inspect the cleanliness of common areas, public restrooms, and resident rooms.
• Complete room inspections to ensure adherence to cleanliness standards and create work orders to address any deficiencies.
• Inspect model apartments regularly to maintain high presentation standards.
• Manage and maintain inventory of housekeeping and laundry supplies, ensuring adequate stock levels and proper storage.
• Verify deep cleaning processes during room turnovers to ensure units are rent-ready and meet established standards.
• Utilize OnShift scheduling system to create weekly schedules, ensuring appropriate coverage and adherence to budget.
• Uphold resident quality assurance by responding promptly and courteously to resident concerns related to housekeeping services.
• Support sales efforts by ensuring model apartments are impeccably maintained and assist with sales tours as needed.

What You’ll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Proven experience (3+ years) in housekeeping management, preferably in a senior living or healthcare setting.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organizational and communication skills.
• Knowledge of housekeeping practices, infection control procedures, and safety standards.
• Proficiency in Microsoft Office Suite required. Experience with scheduling software (e.g., OnShift) highly preferred.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including... Continue reading

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.